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Tip!To search our FAQ with your browser, show all answers first. To skim through it, hide all answers, then select the relevant questions. Have another question?If you don't find the answer to your question here or in our Privacy Policy, please fill out our Feedback Form. Suggestions and bug reports are also welcome. | Frequently Asked QuestionsWhat is FreezePage?FreezePage is a free service for taking online snapshots of web pages. With FreezePage you can freeze web pages so they can be recalled in their exact form at a later time or date. Web pages change all the time, but with FreezePage you can be sure they stay the same. What can I use FreezePage for?FreezePage can be used for a number of things. If you use FreezePage instead of saving Web pages to your own hard disk, you can access your saved pages from anywhere on the Web. And you can easily show the pages to friends, colleagues, or a greater public exactly as they were when you froze them. Since you cannot change a frozen page, FreezePage can also be used to prove exactly how a Web page looked at a specific date:
What can I compare FreezePage to?You can compare FreezePage to these other services:
As far as we know (please let us know if you think otherwise), we are the only service that allows the user to freeze any web page at any time and to get full control of the frozen page. How reliable is FreezePage?We have been in operation since 2003 and during all this time, we have not experienced data loss of any kind. We do run full daily backups from a remote location. Please notice, however, that our Terms of Use do not give any guarantees. Does FreezePage cost anything to use?Our basic service is free. From this moment, you have your own, fully-functional personal account ("My Frozen Pages"). If you use FreezePage a lot, you may consider a Premium Account for more storage space, priority access, and advanced features. Another site had a link to FreezePage. Are they your partners?FreezePage is privately owned and remains entirely independent of other sites. That is why you can use FreezePage to document the content of a given Web site at a given point of time. Web pages saved on your own hard disk can easily be modified and therefore represent poor evidence in any kind of dispute or demonstration. Frozen pages cannot be changed and FreezePage is an independent third party who guarantees their authenticity. How does FreezePage work?In principle, it's very simple. When you enter a Web address, we take a snapshot of the Web page and save it (cache it) on our system. Along with the main Web page, we also download and save all the elements on the page (images, stylesheets, script files, etc.). It all happens within a matter of seconds, depending on how fast the other site is. We then add the page to your list of frozen pages so you can easily recall the page in its original form. How do I share a frozen page with other people?Can I freeze any kind of page with FreezePage?Our system works properly with the vast majority of Web pages, including secure pages (those starting with https:). However, two noticeable exceptions exist:
What page elements are retrieved?When you freeze a page, you can choose to retrieve and save:
You can also skip remaining images, script files, etc. at any time during the freeze process by clicking the "Skip Images" button. Why does this frozen page not look (exactly) as when I view it in my browser?You can be sure that FreezePage always displays pages exactly as they were retrieved from the Web site. There are, however, three main reasons why a page may appear different when you freeze and view it at FreezePage and when you visit it directly:
Are there limitations to the frozen pages?In order to save resources, we have set a few rules for the size of Web page you can freeze. The Web page must:
In practice, these limitations rarely enter into effect and, if it happens, we will let you know when you try to freeze the Web page. How long are frozen pages stored?From the moment you enter our site, you have your own personal account. When you freeze pages, they are automatically saved to your account as "My Frozen Pages". To save space on our system, we require that you use your account regularly, i.e. that you log in or visit any page on our site. If you don't, we will delete your account and frozen pages in it.
FreezePage does not work on my computer. What should I do?If you have found a bug in FreezePage, we would be very happy to know. Please notice, however, that we only support relatively recent browsers. A Web service always has a trade-off between innovative features and the ability to run on all platforms and browsers. Our system should work flawlessly with any of the following browsers:
If you are using one of these browsers, please let us know if you find any bugs. If not, please consider upgrading your browser first. Why is scripting disabled?JavaScript and other client scripts are always disabled in frozen pages in order to avoid popup windows, automatic redirects, and other unwanted behavior. As a result, dynamic contents such as rotating ads may not appear and interactive features such as drop-down menus may not function on the page. A few pages uses javascript to change the formatting of the page, but most of the time disabled scripts will just result in a blank spot where rotating banners or certain flash animations or video applets would have been. I am running a Web site. Can I prevent you from freezing my pages?No. You cannot prevent users from freezing a page from your server, just like you cannot prevent your visitors from manually copying pages to their own computer. In this context, the FreezePage engine does not obey robot tags (such as <META name="ROBOTS" content="NOARCHIVE">), since we do not consider FreezePage a robot. FreezePage acts as an agent between the user's browser and your Web server, but there is a real person behind each request. It is, however, our intention to respect copyrights and other legal issues. FreezePage provides a system for saving and recalling Web pages, but we cannot effectively check all frozen pages on our system. It is the responsibility of the users to respect copyrights and other contents-related issues. If you encounter misuse of any kind, please contact us through your local authorities and we will help you identify offenders through our log files. Why does FreezePage sometimes get another page than I do?Our servers are located in the United States. Thus, when you freeze a web page, the web site thinks you are American. Some web sites are programmed to give their visitors localized contents. In this case, you get contents targeting an American audience. |
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